Communication skills 6: difficult and challenging conversations

This article, the last in our six-part series on communication skills, discusses how to respond to and de-escalate difficult situations


Abstract
The final article in our six-part series on communication skills looks at how to approach people who are aggressive, angry, abusive, hostile or confrontational. It discusses various communications techniques and approaches that can help when managing challenging situations.

Citation: Ali M (2018) Communication skills 6: difficult and challenging conversations. Nursing Times; 114: 4, 51-53.

Author: Moi Ali is a communications consultant; a board member of the Scottish Ambulance Service and of the Professional Standards Authority for Health and Care; and former vice-president of the Nursing and Midwifery Council.
This article has been double-blind peer reviewed
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Read Moi Ali’s comment