De-escalating anger: a new model for practice

The LOWLINE approach to de-escalating anger draws on established principles in communication and empathetic listening, and can help to resolve difficult situations


Abstract
As newly qualified staff nurses settle into their roles, they will inevitably experience stress, which can be exacerbated if they do not feel well equipped to deal with the situation.This article considers the issues facing new staff nurses confronted with an anger event and offers insights into ways of resolving such situations. It proposes a new model for practice, which involves a sequence that lends itself to logical progression towards resolution. The LOWLINE model draws on established principles in communication and empathetic listening, which play an important part in understanding anger.

Citation: Lowry M et al (2016) De-escalating anger: a new model for practice. Nursing Times; 112: online issue 4, 4-7.

Authors: Mike Lowry is a former lecturer in nursing skills; Graham Lingard is lecturer in learning-disability nursing; Martin Neal is lecturer in mental health and dementia studies; all at the School of Nursing, University of Bradford.
This article has been double-blind peer reviewed
Scroll down to read the article or download a print-friendly PDF here